Product FAQ
It is recommended that you follow the shutdown procedure below in order to avoid possible power surges that MAY, over time, shorten the lifespan of the components in the device.
That being said, the Enchanted Portal was designed with tiki bars in mind that may have a single switch to turn everything ON/OFF or may even be on a timer. We don't expect this method of shutdown to cause any problems, but you never know with power and voltage so if possible we recommend following the procedure below.
There are 2 ways to initiate a safe SHUTDOWN:
- Turn on your Relic Amplifier and place the provided SHUTDOWN card on it. The scene on your monitor should disappear almost immediately and go black. Wait about 10 seconds for the tiny GREEN LED on the bottom of the portal to turn RED and then it's safe to shut the power off. If the portal is in hidden location we suggest waiting about 20 seconds after the screen goes black and then power off, just to be sure.
- Press the power button on the side of the Enchanted Portal and hold it for about 5 seconds. You will first see a shutdown message on the screen and then a few seconds later the portal should shut down and the screen will go black.
This will depend on the method you used to turn the portal off.
If you turned the portal off by simply turning the power off, such as turning off a power strip, then simply turning the power back on should automatically start the portal.
If, on the other hand, you used either the SHUTDOWN card or pressed the button on the portal itself, you will likely need to press the button on the portal in order to power it up. (See Figure 3 in the Portal Manual if you don't know where the power button is)
This could be bad. Please take a photo of the screen so any text on it can be read and send it to support@tikibar.tech . The most likely cause is that your SD Card has been corrupted. A new card should fix the issue.
You're probably enjoying some strong, tiki cocktails at the moment so we do have to ask these 2 questions.
- Is the monitor turned on?
- Is the HDMI cable plugged in to both the Enchanted Portal and your monitor?
Okay, with that out of the way, the most probable cause is that the INPUT on your monitor is not set to whichever port you plugged your HDMI cable into. Consult the User Guide for your monitor to set the proper input.
If you believe everything is setup properly, please send an email to support@tikibar.tech and explain the situation.
This can happen if you don't turn the power on your monitor on prior to turning on the Enchanted Portal. The portal will tell your monitor the resolution to adjust to, 1080p, but if your monitor is not on when that happens then it will default to whatever your monitor's default resolution is.
Use the SHUTDOWN card to power down your Enchanted Portal, wait about 10 seconds, and then turn the power back on on your Enchanted Portal.
If your screen looks like this image when you turn on the Enchanted Portal, you most likely have the HDMI adapter cable in the incorrect port. The cable should be plugged into the CENTER port, immediately to the right of the power cable. Refer to the Manual for a detailed image and instructions.
Try changing the time of day and see if the issue persists. If all else fails you can always reboot your Enchanted Portal.
Use the SHUTDOWN card to shut down and then cycle the power off and then on.
If the diamond on the Relic Amplifier does not light at all when powered up, one of two things is happening.
- The batteries are dead. Try fresh batteries.
- The USB cable is bad or not compatible. Apple cables will not supply proper power. I don't know why. Try the cable supplied with the Relic Amplifier. If you plan to purchase a longer cable you'll want to get a USB to USB C Fast Charging cable.
This usually indicates that not enough power is being supplied to the device. In non mumbo-jumbo technical terms, the device requires more power to turn on then it does to actually run (Weird, right?)
If you are using the 4 AA battery powered device
Leave the device on for a few seconds and then try turning it off and then immediately back on. Usually, even if your batteries are partially drained, this will supply enough power to get it going. You may have to try this several times.
If you are using the USB-C powered device
Leave the device on for a few seconds and then unplug the cable from the rechargeable battery pack and then immediately plug it back in. You may have to try this several times. Make sure the plug is pushed all the way into the adapter hole on the device if you continue having issues.
If powering it OFF and ON still doesn't work, try powering the device from a USB port on a laptop or wall plug to make sure it is working properly.
Some rechargeable battery packs simply can't supply the necessary startup power so try and get one with at least 5V and 3Amp power.
The diamond blinking BLUE indicates that the relic placed on the amplifier was recognized. The diamond blinking GREEN immediately after, indicates that the Enchanted Portal has been notified and an effect should occur on the screen. If instead the diamond blinks RED, that indicates the Enchanted Portal could not be found. If the portal is up and running, try cycling the power on the >b>Relic Amplifier>/b> to see if it can find the Enchanted Portal.
When the diamond blinks or turns solid RED on the Relic Amplifier it means that the connection to the Enchanted Portal could not be found. Make sure the Enchanted Portal is turned on and the scene is showing on the screen. You can also try cycling the power OFF and then ON on the Relic Amplifier.
Place the relic on the mouth of the carved face. If the diamond does not immediately blink BLUE, trying moving it around a little bit until it does.
The Storm God relic, along with Release the Kraken, is available now! Go get it!
This interactive relic, that's also a game, should be available sometime the first week or two of December. So you can ask for it as a stocking stuffer!
This interactive relic will be available sometime in 2025. Like the Unstable Cargo relic, this will have several modes as well as puzzles to be solved.
The Mayday McCaw interactive relic will be available sometime in Spring of 2025.
Send an email to support@tikibar.tech and we'll try and get back to you as soon as we can.
A basic relic is activated by placing it on the Relic Amplifier. In turn it will interact with the Enchanted Portal and trigger an effect there. This type of relic requires no power and requires the Relic Amplifier & Enchanted Portal.
An interactive relic requires power and can be used either standalone OR with the Enchanted Portal. This type of relic may be capable of playing a game, interacting with other interactive relics, and triggering effects on the Enchanted Portal.
The Unstable Cargo relic will be the first interactive relic and should become available in early December.
There are a few different things you can try if this happens.
Firstly, try using a hard object like the end of a pen or pencil rather than your knuckles.
Try moving your knock location around. The best place to start is the center of the top. If that isn't responding then move left or right a little bit. Really, try anywhere on the top. The corners will sometimes work better just using your finger rather than knuckles(though both should work).
Try knocking a little bit harder for the first knock. When you see it recognizes the first knock(TNT blinks blue) then future knocks in that same sequence will be recognized with lighter knocking. IE you don't have to knock the entire sequence hard, just the first one. This is really only when you are using your knuckles.
The most likely reason for this to happen is that the crate is choosing an effect that is not compatible with the current state of the scene displayed on the portal. For example certain explosions won't occur if the volcano is erupting, or if there is a storm, or if the time of day is sunset and the effect only occurs at night. Please see the Unstable Cargo manual for these details.